Netflix Account Locked: How to Recover Locked Netflix Account

Is your entire Netflix account locked, or is it a single profile? Netflix uses the term locked in two distinct ways, each with a different cause and solution. Your Netflix account can be locked as part of the platform’s password-sharing policy. Or, a single profile can be locked with a PIN. 

This guide covers solutions for both situations. We’ll first explain what each type of lock means and then cover tutorials to recover locked Netflix account.  

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What Does It Mean When Netflix Is Locked?

A Netflix account locked account might mean a Household Policy Lock or a Profile Lock. Both are temporary bans, and there are workarounds. We’ll briefly cover what each type of Netflix ban means and what triggers it. 

1. Netflix Household Lock: Account Locked Due to Password Sharing

This is the most common and disruptive of Netflix account locked. Netflix systems detect that an account is persistently used outside the account owner’s primary household. It then requires the owner to verify and confirm the primary location. This type of lock results in a screen stating your account is locked, along with instructions for the account owner to verify via a link.

2. Profile PIN Lock

Netflix enables its users to set profile locks for their screens. This is a 4-digit PIN that you can set on any profile to restrict access. It’s often used to keep a profile private. A profile lock requires you to enter a 4-digit PIN to access an account. 

How to Recover a Netflix Account After Password Sharing Lock

You’re probably locked out due to Netflix’s Household Policy. Only the primary account owner can resolve it in this case. The process is designed to verify that the account is being used in the primary household. 

Note: The account owner must be at, or have access to, the primary location, i.e., the main home where Netflix is used, to complete this process. 

• Open the Netflix app on your primary device > Verify Now or Get Help. 
• Choose the preferred method to verify ownership, i.e., via Email or SMS.
• You will receive the link to the email or number linked to your Netflix account. 
• Open the link via a device connected to the primary household’s WiFi network. 
• Verify your account, and the lock will be removed. Go back to the Netflix app, and the Account Locked Message should be gone.

How to Remove Profile Lock on Netflix on TV

You can remove the Profile Lock through Netflix Settings. These security steps of Netflix account locked ensure that only you, as the account administrator, can change these settings. Here’s a brief tutorial on how to remove the profile lock on Netflix on TV: 

• Go to Netflix on your TV, then open the profile section to see all profiles. 
• Navigate to and click Get Help / Settings or the Gear icon. 
• If you don’t see a menu on the TV, then scroll down on the profile selection screen. Some devices have a small Settings or Account option at the very bottom. 
• Go to Profile & Parental Controls. Select the profile you want to remove the profile lock from.
• Find and select Profile Lock or Change PIN. 
• Enter the primary Netflix account password when prompted. 
• Uncheck the box that requires a PIN from Profile Lock settings.
• Confirm any on-screen prompts to save the changes. 

Exit back to the main profile selection screen. Select the previously locked profile; you should be able to access it without a PIN prompt. 

How to Lock Netflix Profile on Phone

You can lock your Netflix profile through the Account Settings. If you removed your account password and are reconsidering it, this tutorial is for you. We’ll cover a brief tutorial on how to lock your Netflix profile on the phone. 

• Open a web browser (Safari or Chrome) and go to www.Netflix.com. 
• Log in to your Netflix account. 
• Go to Menu (three horizontal lines) in the top left corner. Select Account. 
• Scroll down and navigate Profile & Parental Controls. Tap the dropdown next to the profile you want to lock. 
• Click on Profile Lock. 
• Enter your Netflix account password > Continue. 
• Check the box mentioning “Require a PIN to access profile”.
• Enter a PIN.
• Save changes. 

FAQs – Netflix Account Locked

Final Note: Can You Get Your Netflix Account Unblocked?

Netflix might lock you out temporarily due to its Household Policy, or you might be locked out due to a profile PIN. In both cases, you can easily regain access by following the brief tutorials covered in this article. This guide also covered how to recover your Netflix account without an email ID.