How to Reset PSN Security Question

Everyone with a PS5 account knows the importance of security and privacy. With that said, your PlayStation Network (PSN) security question is one of the most important account safety measures. However, if you forget the answer to the question, you can immediately get locked out of your account, and then you cannot make any sensitive account changes. If this happens, don’t panic. This guide shows you how to reset PSN security question.

TIP – If you have trouble creating strong PlayStation account passwords or you cannot remember the answers to the security questions, consider using a password manager. FastestPass offers a password generator, and you can save all sensitive data or files in its security vault that only you have access to. 

To successfully do so, you need to verify your identity through Sony’s official account recovery process. You will not be able to change the question directly without assistance. 

Before we get started, there are a few requirements. It’s best if you go through that first to get a better idea. 

Before You Get Started

Here’s what you’ll need to prove that you’re the actual account owner: 

• Your PlayStation online username or ID.
• The email address that is currently registered to your account.
• Your account sign-in email address or ID.
• Any previous PSN account passwords you remember.
• Details of any PlayStation consoles, including serial numbers that you’ve used with the account. 
• Billing details like the last four digits of a credit card or the PayPal email that you use to make purchases.

How to Reset PSN Security Question to Recover Account

Since Sony does not allow users to directly reset any security question from account settings, you will need to use their account recovery verification process. This process then allows you to successfully reset your security credentials. Let’s get started: 

Step 1: Initiate Account Recovery

• Open a web browser of your choosing on your PC or smartphone. Head to the official PlayStation Support website.
• Go to the “Contact Us” or “Help” section.
• Select “PlayStation Network” as the category, and then “Account & Security.”
• When you see the option that says “I don’t know my sign-in ID or password” or “Account Recovery,” click it. This will redirect you to the “Account Recovery” portal.
• You will be prompted to enter your PSN Online ID, then your associated email address that is linked to your account.

Step 2: Verify Your Identity

• Now that you’ve submitted your primary details, Sony will send an automated email to your registered address. It will contain a “Support Request Number.” Ensure that you keep this number safe.
• Next, you will be guided to fill out a form or to a live chat/phone support session. Here, ensure you provide as much verification information as possible.
• If you answer correctly, the process gets much faster and more likely to be approved. 

Step 3: Wait for Sony’s Decision or Approval

• Once you submit your plea and verification details, give it a bit for Sony’s Account Services team to review your case.
• This process usually takes several hours to a few business days. After that, you will receive an email with their decision.
• If your verification is successful, the email will contain a unique, secure link to reset PlayStation account password.

Step 4: Set a New Password and Reset PSN Security Question

• Once you receive the secure link from Sony’s email, click on it, and you will be redirected to the page where you can reset your new password for your PSN account.
• After setting a new password and signing in, you will be prompted to create a new security question and answer.
• Choose a question and an answer that you’re sure you will remember, but ensure that it’s not something others can easily guess. It’s best to use a password manager’s generation tool for it. 

Important Notes and Troubleshooting Guide

Now that you know how to reset PlayStation security question and account password, here are some dos and don’ts, along with troubleshooting tips that you need to go through: 

• There is no button or setting that lets you reset a security question within your account profile. The process always involves an account recovery verification.
• Always check if your Two-Factor Authentication (2FA) is enabled, since it makes the process simpler. Why? It’s because if ever your PlayStation account is locked, you can recover it using your 2FA backup codes. 
• If it’s not possible to provide sufficient verification details, Sony may deny the recovery request. In this case, your only option is to create a new PSN account, though you will lose access to all previous purchases and trophies linked to your old account.
• To prevent issues from happening again, always enable 2FA immediately after your account is unlocked. It is a far more secure and recoverable method of protection than a security question alone. You can make the changes by going to “Account Settings” > “Security.”

FAQs – Reset PSN Security Question

In Conclusion

You now know how to reset PSN security question and unlock your account. Resetting your PlayStation security question requires completing Sony’s official account recovery process. For this, always remember to gather all of your account details and verification information beforehand. This allows for a successful proof of account ownership.

Once you reset your password via Sony’s secure link, you will be able to create a new, memorable security question. It helps restore full and secure control of your PlayStation Network account.