How to Recover a Ubisoft Account Without 2FA Backup Codes

Contact Ubisoft support for Ubisoft account recovery without 2FA. Account recovery is possible, but this may take longer than the standard account recovery process. This guide covers how to recover your Ubisoft account without 2FA codes and troubleshooting steps if the Ubisoft password reset is not working. 

Ubisoft Account Recovery Without 2FA Account Recovery Codes

You must contact Ubisoft Support directly to initiate a 2-Step Verification deactivation. This section covers how to contact Support for Ubisoft account recovery:

• Go to https://account.ubisoft.com/forgot-password. Try resetting the password via email if you have access to it. 
• If prompted, check the authenticator apps on your devices for 2FA options and look for backup codes.
• Visit support.ubisoft.com > Account & Login > Can’t Access My Account.
• Select “I don’t have access to my Two-Factor Authentication”. 
• Gather proof of ownership:
  • Public username
  • Linked platform IDs
  • Purchase receipts/Transaction IDs
  • Last 4 digits of payment methods used
  • Product keys from physical or digital purchases
  • Account creation details, such as the approximate date and location 
  • Game details like characters, progression, and recent activity
  • Previous passwords 
  • Original email address on the account

Keep checking your emails. Ubisoft replies within 3-7 business days. They might request additional proof. The Support Team might ask for a photo ID matching the account holder’s name. They will cross-check all evidence against their records. This can take 7-14 more days.

Why Are Ubisoft Account Recovery Requests Being Denied?

Common reasons for Ubisoft account recovery requests getting denied include: 

1. Insufficient or Mismatched Proof of Ownership

Providing only a single receipt or incomplete transaction IDs is among the most common reasons for denial. Ensure your name, address, and payment method are mentioned on the account’s records. Wrong creation date, first email, or wrong security answers might lead to request denial. 

2. Suspicious Account Activity

It’s best to avoid using a VPN when submitting an account recovery request. Recent unauthorized email or password changes can trigger fraud alerts. Moreover, disputed payments or refunds on the account can lead to the application being denied.

3. Security and Policy Violations

If the account was penalized for cheating, harassment, or fraud, your application might get denied for it. Moreover, multiple tickers in a short period flag the request as suspicious. Contacting support from non-official emails or informal platforms may lead to application denial.

4. Inadequate Verification

This is the strongest verification method. Without this, you will need overwhelming additional proof. If you fail to provide an ID matching the account’s billing name, then denial is likely. Avoid providing different names, birthdays, or locations across correspondence.

5. Procedural Errors

The Ubisoft team leaves applications that are left incomplete. Ensure all fields were filled and nothing was left blank. Selecting incorrect issue categories and not responding to the Team’s emails will lead to application denial. 

FAQs – Ubisoft Account Recovery

Wrapping Up

You can recover your Ubisoft account with purchase receipts. If you don’t have email access anymore or your account was hacked, contact the Ubisoft Support Team and fill out the account recovery form. Gather all proof of verification documents before and attach screenshots of all to the account recovery form. 

Moreover, we recommend subscribing to FastestPass for easier password management. Weak passwords put you at greater risk of cyber threats, such as account breaches, and FastestPass offers a premium password health analyzer and other password management features to make managing your accounts easier.