Troubleshooting
Troubleshooting
If you are unable to log in to your FastestPass account and don’t know what the problem is, try the following steps:
Check Your Email ID and Password You can have multiple email IDs, and a few might be registered with FastestPass. Check if you are entering the exact login details associated with the account. Check your email address for a typo. Click on “Show Password” to see if the password you entered was the correct password.
Log In With A Familiar Device Our servers will be prompted to think that your account has been breached if you are trying to log in to your FastestPass account on a new device. Log in with a familiar device for a smooth login. If you are using a new device, complete the necessary steps to verify your identity to our servers.
Clear App Cache and Storage Have you checked your email address and passwords for any typos? Still experiencing issues with logging in to the app? Open the app from the phone Settings and clear the cache and its storage. Close all the apps, including FastestPass from the background. Once done, log in to the FastestPass app.
Uninstall the Application Uninstall the app and reinstall it via the official app store of your phone or PC.
Use the Latest Version of the App Make sure you are using the latest version of the password manager app. Check for the latest updates on your device.
Contact Support If none of the above-mentioned steps are working in your favor, then share your OS, app version, and error screenshots with the FastestPass Support Team.
Your data syncs when you update the information on the app. It is then transmitted to our servers which then takes a few minutes to sync across all your devices associated with the FastestPass app.
However, if you want to Sync your details across all the devices under your control associated with the app, follow these steps:
- Open your account.
- Go to the Settings.
- Click on Sync Now.
This will sync your data across all the devices.
- Restart the app and then the device if necessary.
- Check for updates (Go to Settings > About).
- Ensure that your internet connection is stable (try Wi-Fi vs. cellular).
- Disable conflicting apps (VPNs/antivirus).
If issues persist, clear the cache (Settings > Security) or reinstall the FastestPass app from Play Store or App Store.
Still stuck? Contact FastestPass Support with details like OS version and error screenshots.
Contact the FastestPass customer support team available 24/7. Just drop a hi, or start with whatever query you have or the issue you are having with the password manager app.
- Verify Credentials: Ensure your email and password are correct. If you are unsure, use Forgot Password to reset (don’t forget to check your spam/junk folders for the reset link).
- Check Server Status: Visit [Status.Page] to see if there are any service outages.
- 2FA Issues: If 2FA is enabled, confirm your authenticator app/time is synced. Always use backup codes if needed.
- Clear Cache/Browser Data: Corrupted files may be blocking your access to the app’s Login page. Clear the cache and log in to FastestPass.
- Update the App: Install the latest version for bug fixes. If you have the latest version, uninstall it and then reinstall it in a few minutes.
If you are still stuck, then:
- Contact Support: Share your OS, app version, and error screenshots via [FastestPass Support Contact].
- Other Recovery Options: If you have saved a Recovery Key, use it to regain access
If you didn’t receive your activation email, then follow these steps:
- Check Spam/Junk Folders: Sometimes emails end up in these folders by accident.
- Verify Your Email Address: Ensure you entered the correct email address during signup.
- Resend Activation Email: Visit [Resend Link] to get a new one.
- Whitelist FastestPass Email Address: Add [email protected] to your contacts to avoid future issues.
- Email Provider Delays: Some email providers, such as Gmail and Outlook, may take 5–10 minutes.
Some more steps you can take to avoid the delayed/not received activation email scenario:
- Contact Support: Share the email you used to sign up. We’ll manually activate your account.
- Check Alternate Emails: Did you use a work or secondary address? Check your alternate emails to confirm.
